Peter went on to tell me how he had ordered a "special" that he had seen on the site which told him that I would be getting 24 roses (with a red vase) for the price of 12. Once he checked out, he gagged at the cost of shipping, but decided that it was once a year and I'd be getting two dozen roses and a pretty glass vase, so he went ahead and placed the order. Now I had the box of flowers but instead of the "deal" he thought he got, I only received a dozen roses minus one. Let me just tell you, we were less than impressed. Although what was left of the roses were beautiful (see picture below), they weren't even close to being "worth" the money.
So...I got all the information I could from Peter and then I wrote an email of complaint to ProFlowers and included pictures of the de-headed rose and missing petal. I told them that for the price, we expected a lot more and would not be using them again. Within an hour I received a reply of apology and an offer of another order of roses with another vase (if I wanted - which, of course, I took them up on their offer!) and to let them know a date for delivery. I wrote back and told them to send the roses and the vase and that I wanted them prior to Valentine's Day. The week went by and Valentine's Day passed. No flowers. On Tuesday the 16th, I received a new box of (very beautiful) roses and another vase.